1. General Information
Graperrs.com is operated in India and provides delivery of fresh produce, meats, and daily essentials to select locations. We reserve the right to modify these terms at any time without prior notice.
2. Products and Pricing
- All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
- We strive to maintain accuracy in pricing, but errors may occur. In such cases, we will contact you before processing the order.
3. Orders and Payments
- Orders are confirmed only after successful payment.
- We accept payments via UPI, Debit/Credit Cards, and other gateways enabled on our site.
- In case of payment failure or discrepancy, you must report it within 24 hours.
4. Delivery Policy
- Deliveries are made to select pin codes only.
- Delivery timelines are usually within the same day or next day depending on availability.
- If a delivery is delayed or rescheduled, we will inform you via phone or email.
5. Return and Refund Policy
- Perishable items like fresh meat and produce cannot be returned once delivered unless damaged or incorrect.
- For eligible items, refund requests must be submitted within 24 hours of delivery with proof (e.g., images).
- Refunds are processed to the original payment method within 5–7 working days.
6. User Responsibilities
- You must provide accurate information at checkout.
- You agree not to misuse our website, engage in fraudulent activity, or attempt to compromise our systems.
7. Intellectual Property
All content, logos, images, and materials on Graperrs.com are the property of the company and may not be copied, reproduced, or used without permission.
8. Limitation of Liability
We are not liable for any indirect or consequential loss arising from the use of our website or delay in delivery.
9. Governing Law
These terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts in [Your City, e.g., Dimapur, Nagaland].
For any queries regarding our Terms and Conditions, please contact:
📧 Email: support@graperrs.com
📞 Phone: +91 8967543459